Job Title

Admin manager

Reports to

National Account Manager

Travel required

No

Hours of work

37.5 hours per week

Location

Thorpe Park, Leeds

Salary

Up to £32,000 plus bonus

Advise Wise is so much more than just an award-winning sourcing platform. Our mission is to empower the later-life industry to achieve more and we aspire to be the leader in later-life technology solutions, driving exceptional outcomes for customers and robust market growth.

At Advise Wise we are committed to exceptional industry standards and performance, we are continually innovating and developing our business through the team that we have built.

Advise Wise was founded on 3 very simple company values:

Trustworthy - We stand firm on integrity. We prioritise ethical conduct and foster an environment of transparency. We are a dependable partner in the realm of later-life technology solutions.

Innovative - We don't follow; we lead. Advise Wise is a trailblazer, harnessing state-of-the-art technology to shape the future of later-life tech. Our commitment to innovation is bolstered by our passion for education, guaranteeing our industry is empowered and fully equipped to embrace the future.

Clear - Simplicity is our strength. We craft user-centric designs that are straightforward and comprehensible. With a lucid and intuitive approach, we cut through complexity, making advanced technology accessible to all.

The purpose of the Admin manager is to support financial advisors who specialise in Later Life advice, helping them get their clients the best possible customer outcomes. You'll be working one-to-one with financial advisors, whilst support business growth. You'll be working in an enthusiastic, talented, hard-working team with a focus on providing exceptional support services to financial advisors.

In addition, you'll be building your own product knowledge and extensive understanding of the cutting- edge Advise Wise Platform & support systems. working alongside the sales team you will be responsible for the accuracy and maintenance of our sourcing platform. Liaising with lenders, solicitors and various third parties to gather, implement and verify data accuracy.

Key Outputs

• Being the go-to person for all advisor queries, you will need to keep up to date with the later life market and how our software works.
• Providing first-class support to advisers through phone calls, email and live chat with a focus on efficiently resolving their specific query.
• Help identify and resolve challenges encountered by advisors using our online platform.
• Provide online, interactive software demos to prospective advisors.
• Ensure advisors love using our software and encourage them to leave us positive reviews.
• Make Inbound and outbound calls for adviser support and relationship building.
• Input, verify and manage advisor records inside our internal CRM.
• Management of shared email inboxes and live chat function.
• Updating internal systems with product & rate changes.
• Verify and manage product records on live sourcing.
• Liaising with internal teams to rectify tech issues.
• Other operational ad-hoc duties as and when required by the business.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

The Person

Overview

• Has a genuine appreciation of the impact market leading customer service has, and the desire to deliver at an industry-best standard.
• A flexible approach and the motivation to go above-and-beyond for our advisors, striving to build the strongest relationships.
• Comfortable on the telephone (inbound & outbound) as well as video calling.
• Proactive in identifying problems and helping resolve them.
• Professional and enthusiastic in all aspects of the role.
• Adept and comfortable in a fast paced and rapidly changing environment.
• Confident in identifying process-led improvements and working closely with the internal tech team to deliver tangible operational changes.
• Excellent time keeping and time management.

Skills & Experience

Mandatory

• Experienced in customer facing roles.
• Computer literate with enhanced understanding of Microsoft Office and CRMs.
• Comfortable promoting themselves and the business across all written and verbal mediums.
• Analytical with an enjoyment of problem solving.

Desirable

• Experience within financial services, ideally Equity Release/Mortgage markets.
• Lifetime Mortgage product knowledge.

Qualifications

Desirable

• CeMAP/CeRER or equivalent